Shipping & RETURN Policy
Effective Date: 12 February 2024
This Shipping Policy applies to all purchases on symsra.com (the "Website"). Please read this policy carefully before making a purchase.
No Physical Products - Digital Delivery Only
symsra.com is an online Educational Materials selling platform offering digital products and services such as subscriptions, courses, and learning materials. There are no physical products associated with any purchases made on the Website. Upon completing your order, you will be granted immediate access to the purchased digital products or services through the Website designated online platform.
Order Confirmation and Access
Once you place an order, you will receive an email confirmation containing your order details and access instructions. This email will be proof of purchase and will be required to access your subscribed content.
Subscription Access
For subscription purchases, you will be granted access to the subscribed content for your chosen subscription period. Access will be automatically renewed at the end of the term unless you decide to cancel your subscription before the renewal date.
Downloadable Materials
Any downloadable materials included with your purchase will be available for download within your account dashboard or through a designated link provided in the confirmation email. You are responsible for ensuring you have the necessary hardware and software to access and use these materials.
Technical Support
If you encounter technical issues accessing your purchased content, please get in touch with our customer support team at support#symsra.com. We will do our best to assist you in resolving the problem as quickly as possible.
Returns and Refunds
Due to the digital nature of our products and services, we generally do not offer returns or refunds. However, we understand that unforeseen circumstances may arise. If you are unsatisfied with your purchase, please get in touch with our customer support team within seven days of your purchase date. We will review your request on a case-by-case basis and may offer a store credit or alternative solution at our discretion. No refund is applicable if any content is downloaded from the Website in the first seven days.
Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the Website. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions about this Shipping Policy, please get in touch with us at support@symsra.com.
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