We’re looking for a Student Happiness Officer who can ensure every learner feels supported, heard, and inspired during their preparation journey. The role is ideal for someone who genuinely enjoys helping students stay on track, overcome challenges, and celebrate progress.

• Be the primary point of contact for student communication (email, chat, or social channels).
• Help students with registration, test access, and navigation of the Symsra Edge platform.
• Track learner engagement and provide reminders or motivation to sustain consistency.
• Collect and analyse feedback to improve the learner experience.
• Coordinate with academic, content, and tech teams to resolve student issues quickly.
• Design small engagement initiatives like quiz-of-the-week, leaderboard features, or student shout-outs.
• Maintain a student support log and prepare monthly engagement reports.

• Bachelor’s degree in any discipline (Education, Psychology, English, or Communication preferred).
• Excellent communication skills in English and Hindi.
• Empathetic listener with a student-centred approach.
• Familiar with online learning tools, spreadsheets, and CRM or community management systems.
• Prior experience in student services, customer support, or EdTech engagement will be an advantage.

• Work in a fast-growing education-tech ecosystem with meaningful impact.
• Engage with thousands of students preparing for SSC, Banking, and other government exams.
• Be part of a young, collaborative, and mission-driven team that values initiative and empathy.

Email your CV and a short note on “How I would keep students happy and motivated” to hr@symsra.com